Resolved -
We are happy to confirm that the issue affecting rating and contracting through Ally and GM Canada has been fully resolved, following confirmation from PEN Support.
Dealers can now pull product rates and generate contracts within the F&I Menu as normal. No further action or workarounds are required.
We apologize for any inconvenience this may have caused and thank you for your patience and understanding while our teams worked to resolve this issue.
May 13, 17:18 UTC
Update -
We are pleased to inform you that Assurant products are now available and fully operational. Our teams will continue to monitor the situation to ensure stability.
Ally and PEN are continuing to actively collaborate toward a full resolution of the ongoing service disruption affecting Ally F&I product rating and contracting. We appreciate your continued patience as our teams remain fully engaged in this effort.
To minimize disruption to your workflow in the interim, please follow the steps outlined below:
1) Open the deal and navigate to the F&I Menu tab.
2) Add the product or select an existing product from the list.
3) Click the three-dot menu (kebab menu) next to the product and select Edit.
4) In the edit window, locate the Plan Codes section and click Switch to Manual Rating.
5) Enter the cost and price and coverage name
6) Review and confirm that the values are correct before proceeding.
7) Click Save or Apply to Deal.
We will continue to monitor the situation closely and share further updates as new information becomes available. If you need any assistant or help while using the manual rating steps do reach out to Tekion Support Team.
Thank you for your patience and understanding.
May 13, 15:28 UTC
Update -
PEN are continuing to work toward a resolution for the ongoing unavailability with Ally and Assurant F&I product rating/contracting. We appreciate your patience as our teams remain actively engaged in this effort.
In the meantime, a workaround is available to help minimize disruption to your workflow:
1) Open the deal and navigate to the F&I Menu tab.
2) Add the product or select an existing product from the list.
3) Click the three-dot menu (kebab menu) next to the product and select Edit.
4) In the edit window, locate the Plan Codes section and click Switch to Manual Rating.
5) Enter the cost and price and coverage name
6) Review and confirm that the values are correct before proceeding.
7) Click Save or Apply to Deal.
We will continue to monitor the situation closely and share further updates as new information becomes available. If you need any assistant or help while using the manual rating steps do reach out Tekion Support Team.
Thank you for your patience and understanding.
May 13, 14:49 UTC
Update -
Ally and PEN are continuing to work toward a resolution for the ongoing outage with Ally F&I product rating/contracting. We appreciate your patience as our teams remain actively engaged in this effort.
In the meantime, a workaround is available to help minimize disruption to your workflow:
1) Open the deal and navigate to the F&I Menu tab.
2) Add the product or select an existing product from the list.
3) Click the three-dot menu (kebab menu) next to the product and select Edit.
4) In the edit window, locate the Plan Codes section and click Switch to Manual Rating.
5) Enter the cost and price and coverage name
6) Review and confirm that the values are correct before proceeding.
7) Click Save or Apply to Deal.
We will continue to monitor the situation closely and share further updates as new information becomes available.
Thank you for your patience and understanding.
May 13, 12:06 UTC
Update -
Ally and PEN are continuing to work toward a resolution for the ongoing outage. We appreciate your patience as our teams remain actively engaged in this effort.
In the meantime, a workaround is available to help minimize disruption to your workflow:
1) Open the deal and navigate to the F&I Menu tab.
2) Add the product or select an existing product from the list.
3) Click the three-dot menu (kebab menu) next to the product and select Edit.
4) In the edit window, locate the Plan Codes section and click Switch to Manual Rating.
5) Enter the cost and price and coverage name
6) Review and confirm that the values are correct before proceeding.
7) Click Save or Apply to Deal.
We will continue to monitor the situation closely and share further updates as new information becomes available.
Thank you for your patience and understanding.
May 13, 01:54 UTC
Update -
The PEN outage has been resolved. However, there is of an ongoing issue affecting Ally products.
In the meantime, a workaround is available to help minimize disruption to your workflow:
Manual Rating Steps:
1) Open the deal and navigate to the F&I Menu tab.
2) Add the product or select an existing product from the list.
3) Click the three-dot menu (kebab menu) next to the product and select Edit.
4) In the edit window, locate the Plan Codes section and click Switch to Manual Rating.
5) Enter the cost and price and coverage name
6) Review and confirm that the values are correct before proceeding.
7) Click Save or Apply to Deal.
We will continue to monitor the situation and provide updates as new information becomes available. We will continue to monitor the situation closely and share further updates as new information becomes available.
Thank you for your patience and understanding.
May 13, 00:16 UTC
Update -
We are currently observing errors impacting some PEN product rating responses. Our team is actively engaged with PEN, our aggregation partner, to investigate the issue and work toward a resolution as quickly as possible.
If rates are failing to pull for a deal, users can continue desking by selecting the Manual Rating option within the Plan Code dropdown.
Manual Rating Steps
1) Open the deal and navigate to the F&I Menu tab.
2) Add the product or select an existing product from the list.
3) Click the three-dot menu (kebab menu) next to the product and select Edit.
4) In the edit window, locate the Plan Codes section and click Switch to Manual Rating.
5) Enter the cost and price and coverage name
6) Review and confirm that the values are correct before proceeding.
7) Click Save or Apply to Deal.
We will continue to monitor the situation closely and share further updates as new information becomes available.
Thank you for your patience and understanding.
May 12, 22:49 UTC
Update -
Ally and PEN are continuing to work toward a resolution for the ongoing outage. We appreciate your patience as our teams remain actively engaged in this effort.
In the meantime, a workaround is available to help minimize disruption to your workflow:
If rates are failing to pull, you can continue desking deals by selecting the Manual Rating option within the Plan Code dropdown.
We will continue to monitor the situation and provide updates as new information becomes available.
May 12, 21:09 UTC
Update -
We are continuing to monitor for any further issues.
May 12, 19:21 UTC
Monitoring -
We are currently observing errors impacting some product rating responses from Ally. Our team is actively engaged with PEN, our aggregation partner, to investigate and work toward resolution as quickly as possible.
We will continue to monitor the situation closely and provide updates as more information becomes available.
Thank you for your patience and understanding.
May 12, 19:20 UTC