Tekion Status

Tekion

All Systems Operational

About This Site

This page provides information on the status of Tekion’s products and services. Here, you’ll find updates on system performance, scheduled maintenance, and any service interruptions—planned or unplanned.

ARC Operational

Accounting Operational

Parts Operational

Retail Operational

Service Operational

Core Operational

Analytics Operational

CRM Operational

Payroll Operational

Integrations Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 15, 2026

No incidents reported today.

Jul 14, 2026

No incidents reported.

Jul 13, 2026

No incidents reported.

Jul 12, 2026

No incidents reported.

Jul 11, 2026

No incidents reported.

Jul 10, 2026

No incidents reported.

Jul 9, 2026

Repair Order PDF Generation & Printing – Partial Service Disruption

Resolved - The Tekion ARC Application Issue has been Resolved. If you are experiencing any additional related issues, please contact Tekion Support for further assistance. Thank you for your patience and understanding.
Jul 9, 21:57 UTC

Investigating - We have identified an issue with generating and printing PDFs in Repair Orders. Our Engineering team is actively working on a fix and the estimated resolution time is 90 minutes. Please note that this issue is impacting only a specific set of dealers and is not a platform-wide outage. We appreciate your patience and will provide an update once the issue is resolved. If you are currently able to generate and print Repair Order PDFs without issues, no action is needed on your end.
Jul 9, 20:07 UTC

Repair Order PDF Generation & Printing – Partial Service Disruption

Resolved - The issue affecting PDF generation and printing in Repair Orders has been fully resolved, and system stability has been confirmed across all affected dealers. Repair Order PDFs can now be generated and printed as expected. We apologize for any inconvenience this may have caused and appreciate your patience throughout this incident.
Jul 9, 18:30 UTC

Monitoring - The issue affecting PDF generation and printing in Repair Orders has been resolved, and the fix has been successfully deployed. Our Engineering team is actively monitoring system performance to ensure stability across all affected dealers.
We will provide a final update once system stability has been confirmed. If you continue to experience any issues generating or printing Repair Order PDFs, please contact Tekion Support for assistance.
Jul 9, 18:26 UTC

Update - We have identified the root cause and our Engineering team is actively working on a fix with the highest priority. This issue impacts only a specific set of dealers and is not a platform-wide outage.
If you are able to generate and print Repair Order PDFs successfully, no action is required.
We will provide another update as soon as more information is available.
Jul 9, 18:18 UTC

Update - We are continuing to work on a fix for this issue.
Jul 9, 14:18 UTC

Identified - We have identified an issue with generating and printing PDFs in Repair Orders. Our Engineering team is actively working on a fix and the estimated resolution time is 90 minutes. Please note that this issue is impacting only a specific set of dealers and is not a platform-wide outage. We appreciate your patience and will provide an update once the issue is resolved. If you are currently able to generate and print Repair Order PDFs without issues, no action is needed on your end.
Jul 9, 14:13 UTC

Resolved - The login issue has been resolved, and users should now be able to access the platform normally. Our team has confirmed that service is restored and will continue to monitor the system to ensure stability.
We appreciate your patience while we worked through this issue.
Jul 9, 17:11 UTC

Investigating - We are currently investigating an issue impacting user login. Users may experience failures or delays while attempting to sign in. Our team is actively working to identify the root cause and restore normal functionality as quickly as possible.
We will continue to provide updates as more information becomes available.

Apologies for the inconvenience caused
Jul 9, 16:27 UTC

Jul 8, 2026

No incidents reported.

Jul 7, 2026

No incidents reported.

Jul 6, 2026

No incidents reported.

Jul 5, 2026

No incidents reported.

Jul 4, 2026

No incidents reported.

Jul 3, 2026

Slowness Observed in Repair Order (RO) PDF Generation

Resolved - The issue impacting PDF generation for Repair Orders (ROs) has been resolved. System performance has returned to normal, and RO PDFs can now be generated without delay. We appreciate your patience and understanding while our teams worked to address this issue.
Jul 3, 17:25 UTC

Identified - The issue impacting PDF generation for Repair Orders (ROs) has been identified, and a fix has been implemented. Our Engineering team is actively monitoring system performance to ensure stability, and we will continue to keep you informed with any further updates.
Jul 3, 16:24 UTC

Investigating - We are aware of the slowness being experienced while generating PDFs for Repair Orders (ROs). Our Engineering team is actively investigating the issue and working to implement a fix as quickly as possible. We understand the impact this may have on your operations and will continue to share updates as progress is made.
Jul 3, 15:33 UTC

Jul 2, 2026

Delayed Visibility of Today’s Audit Logs

Resolved - The issue affecting the display of the Audit Logs has been fixed.
All yesterday's Audit Log entries should now be visible as expected. We appreciate your patience and understanding while we worked to resolve this.
If you have any questions, please reach out to the Tekion Support Team.
Jul 2, 10:59 UTC

Monitoring - We are aware of an issue impacting the display of todays actions in the Audit Logs. The root cause has been identified, and a fix has been deployed.
At this time, Audit Log data is still being processed, and it may take some time for todays logs to become fully available. Once processing is complete, users will be able to see todays Audit Logs as expected.

We appreciate your patience and understanding as these events are processed.
Jul 1, 17:53 UTC

WA State Tax Rates - Error

Resolved - The incident has been resolved and tax rates for all zip codes are now returning. If you should face any additional issues please reach out to the support team.
Jul 2, 01:02 UTC

Identified - The team is working on updating the impacted zip codes and are targeting a resolution by end of day. If you are experiencing issues with specific zip codes in counties, such as Pierce, please utilize a zip code out of state or out of county (King county for example) and override the rate to the appropriate rate.

We will continue to update this page as we have more.
Jul 1, 23:18 UTC

Investigating - We are currently investigating an issue that is preventing WA State Zip Codes from returning the proper tax rates. As a workaround please use a Non Washington Zip Code within the Desking screen and manually override the tax rate to return the appropriate tax amount.

We'll update this page as soon as an ETA is provded
Jul 1, 22:07 UTC

Jul 1, 2026