This page provides information on the status of Tekion’s products and services. Here, you’ll find updates on system performance, scheduled maintenance, and any service interruptions—planned or unplanned.
Resolved -
The issue impacting the ARC Retail applications resulting in some latency and slowness concerns has been Resolved. If you experience any additional related issues please contact Tekion Support. Thank you for your patience and understanding.
Jul 7, 18:02 UTC
Identified -
We are currently experiencing a slowness issue that may be affecting the performance of desking deals across the platform. Our engineering team is actively investigating the root cause and working on a resolution with the highest priority. We understand how critical this functionality is to your daily operations and sincerely apologize for the inconvenience caused. We will keep you updated as we make progress, and will notify you as soon as performance is restored to normal levels.
Jul 7, 17:10 UTC
Resolved -
The issue impacting the F&I Menu, where the menu was not loading as expected, has been resolved. The 3rd-party provider has implemented a fix, and all services have been restored.
We appreciate your patience and understanding while we worked to resolve this matter.
Jul 5, 21:26 UTC
Identified -
Tekion has identified the root cause of the issue impacting the F&I Menu, where the menu is not loading as expected. The disruption is related to a 3rd-party service outage. Our Engineering team is actively working to implement a workaround to restore functionality while the 3rd-party issue is being addressed.
Please reach out to the Support team if you need immediate assistance.
We will continue to provide updates as more information becomes available.
We appreciate your patience and apologize for any inconvenience this may cause.
Jul 5, 21:06 UTC
Investigating -
Tekion has identified an issue impacting the F&I Menu, where the menu is not loading as expected. Our Engineering team is actively working to resolve the problem. We will provide further updates as they become available.
We appreciate your patience and apologize for any inconvenience this may cause.
Jul 5, 20:25 UTC
Resolved -
The Third Party Vendor RouteOne issue that was impacting their available services with Tekion has been Resolved. Tekion ARC Applications remain fully Operational. If you continue to experience any related e-signing issues please contact Tekion Support. Thank you.
Jul 3, 12:38 UTC
Monitoring -
Awareness: Our third party partner RouteOne is currently experiencing a service outage which is directly impacting our e-signing flow for dealers using RouteOne. For users unable to complete e-signing at this time we recommend completing transactions using wet signatures. Note: Tekion Systems are fully Operational at this time. We are in communication with the Third Party vendor as they work to correct the impacted services. We will continue to monitor and update you as more information is available to us.
Jul 2, 19:58 UTC
Resolved -
The Tekion ARC Retail Application Issue has been Resolved. If you experience any additional related issues, please contact Tekion Support for further assistance. Thank you for your patience and understanding.
Jun 30, 23:20 UTC
Identified -
Tekion has Identified the issue impacting the ARC Retail application. Our engineering team is working diligently to resolve the issue. We appreciate your patience and understanding. We anticipate an update in 30 min.
Jun 30, 22:24 UTC