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Tekion ARC Applications remain fully Operational. If you experience any related issues please contact Tekion Support. Thank you.","impact":"none","timestamp":"Sep 17, 21:48 - Sep 18, 19:23 UTC"},{"code":"sqxqrgpyf2z3","name":"Awareness: Third Party Vendor Issue GoTo Connect Services","message":"The Third Party Vendor GoTo Connect issue that was impacting Calls and SMS Messaging their available services with Tekion has been reported as Resolved. Tekion ARC Applications remain fully Operational. If you experience any related issues please contact Tekion Support. Thank you.","impact":"none","timestamp":"Sep 17, 19:31 - 20:16 UTC"},{"code":"djz4zjtk5qf2","name":"Tekion ARC Retail F&I Application Issue","message":"The Tekion Retail PEN Application slowness Issue impacting the Deal F&I screen and F&I Products ratings has been Resolved as noted by PEN. If you are experiencing any additional related issues, please contact Tekion Support for further assistance. Thank you again for your patience and understanding. Tekion will monitor for any additional alerts from PEN Solutions.","impact":"minor","timestamp":"Sep 17, 16:24 - 16:54 UTC"}]},{"name":"August","year":2025,"starts_on":5,"days":31,"incidents":[{"code":"qvts4n2xxly3","name":"Tekion ARC Service Advisor Performance Reporting Issue","message":"The Tekion ARC Application Issue for Advisor Performance Reporting has also been Resolved. If you are experiencing any additional related issues, please contact Tekion Support for further assistance. Thank you for your patience and understanding.","impact":"minor","timestamp":"Aug 29, 12:36 - 16:18 UTC"},{"code":"gcr5vlqccs0h","name":"Tekion ARC System Issue - Screens Not Loading","message":"The issue impacting all access to the Tekion ARC applications has been Resolved. Tekion Engineering will continue to monitor for any further issue. If you are experiencing any additional related issues, please contact Tekion Support for further assistance. Thank you for your patience and understanding.","impact":"minor","timestamp":"Aug 29, 15:06 - 16:14 UTC"},{"code":"dmv8x8x2m69g","name":"Test incident CRM","message":"This incident has been resolved.","impact":"none","timestamp":"Aug 19, 14:24 - 14:24 UTC"},{"code":"c4h83x1l1tq8","name":"Tekion ARC Application Slowness - Appointment Screen","message":"The issue impacting the Appointment Screen in ARC applications resulting in some latency and slowness concerns has been Resolved. If you experience any additional related issues please contact Tekion Support. Thank you for your patience and understanding.","impact":"minor","timestamp":"Aug 18, 13:49 - 14:08 UTC"},{"code":"9w24284w6l1r","name":"Tekion ARC Application Latency / Slowness","message":"The reported API issue impacting the ARC applications resulting in some latency and slowness concerns has been Resolved. If you experience any additional related issues please contact Tekion Support. Thank you for your patience and understanding.","impact":"minor","timestamp":"Aug 14, 15:15 - 19:59 UTC"}]},{"name":"July","year":2025,"starts_on":2,"days":31,"incidents":[{"code":"6c5cf03wwhgx","name":"Tekion ARC Retail Application Issue - Tax and Fees","message":"The Tekion ARC Retail Application Issue for Tax and Fees has been Resolved. If you are experiencing any additional related issues, please contact Tekion Support for further assistance. Thank you for your patience and understanding.","impact":"minor","timestamp":"Jul 30, 14:32 - 14:57 UTC"},{"code":"5bt3kk1mn31f","name":"Tekion ARC Service and Parts Application Slowness","message":"The issue impacting the ARC Service applications resulting in some latency and slowness concerns has been Resolved. If you experience any additional related issues please contact Tekion Support. Engineering will continue to monitor. Thank you for your patience and understanding.","impact":"minor","timestamp":"Jul 29, 21:21 - 22:32 UTC"},{"code":"f1knj8lwl5p2","name":"Tekion ARC Retail Application Slowness","message":"The issue impacting the ARC Retail applications resulting in some latency and slowness concerns has been Resolved. If you experience any additional related issues please contact Tekion Support. Thank you for your patience and understanding.","impact":"minor","timestamp":"Jul 7, 17:10 - 18:02 UTC"},{"code":"rr2xhr90wfbh","name":"F&I Menu - Not Loading","message":"The issue impacting the F&I Menu, where the menu was not loading as expected, has been resolved. The 3rd-party provider has implemented a fix, and all services have been restored. We appreciate your patience and understanding while we worked to resolve this matter.","impact":"minor","timestamp":"Jul 5, 20:25 - 21:26 UTC"},{"code":"67vrrffb680l","name":"Awareness: Third Party OEM/Vendor Issue - RouteOne e-signing","message":"The Third Party Vendor RouteOne issue that was impacting their available services with Tekion has been Resolved. Tekion ARC Applications remain fully Operational. If you continue to experience any related e-signing issues please contact Tekion Support. Thank you.","impact":"none","timestamp":"Jul 2, 19:58 - Jul 3, 12:38 UTC"}]}],"show_component_filter":false,"show_uptime_calendar":true,"component_filter":null,"start_time":"2025-07-01T00:00:00Z","end_time":"2025-09-30T23:59:59Z"}

Incident History