This page provides information on the status of Tekion’s products and services. Here, you’ll find updates on system performance, scheduled maintenance, and any service interruptions—planned or unplanned.
Resolved -
Our Engineering team is deploying a fix overnight to restore rates and programs for impacted lenders. Until functionality is fully restored, please manually calculate rates within the deal. If you require additional assistance, please contact our Support Team.
Mar 18, 20:54 UTC
Investigating -
We are currently experiencing an issue where rates and programs are not loading for multiple lenders. Our engineering team is actively working to resolve this as quickly as possible. In the meantime, a workaround is available: rates can be manually calculated within the deal.
Mar 18, 20:20 UTC
Resolved -
The PDF generation service has been fully restored. All functionality is now operating normally. Users can now generate PDF documents without errors or delays.
We apologize for any inconvenience this may have caused.
If you continue experiencing issues, please contact support immediately.
Thank you for your patience.
Mar 18, 16:09 UTC
Update -
We sincerely apologize for the inconvenience and appreciate your continued patience. Our Engineering team is actively working on this issue as a top priority, and we will keep you informed with any updates as they become available.
Mar 18, 15:52 UTC
Investigating -
We are currently experiencing technical difficulties with our PDF generation service. Users may encounter errors or delays when attempting to generate PDF documents across the platform.
Mar 18, 15:26 UTC
Resolved -
This issue has been resolved, and eContracting contracts are now sending successfully to RouteOne.
If you experienced failed or delayed submissions during the incident window, please retry sending the contract. If you continue to see issues, reach out to Tekion Support team.
Thank you for your patience and cooperation.
Mar 16, 15:32 UTC
Investigating -
We are aware of an issue impacting eContracting that is preventing contracts from being successfully sent to RouteOne. Our team has identified the problem and is actively working to resolve it as quickly as possible. In the meantime, contract submissions to RouteOne may fail or be delayed. We will provide another update within the next hour, or sooner if we have additional information to share.