Tekion

All Systems Operational

About This Site

This page provides information on the status of Tekion’s products and services. Here, you’ll find updates on system performance, scheduled maintenance, and any service interruptions—planned or unplanned.

ARC Operational
Accounting Operational
Parts Operational
Retail Operational
Service Operational
Core Operational
Analytics Operational
CRM Operational
Payroll Operational
Integrations Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Nov 3, 2025

No incidents reported today.

Nov 2, 2025

No incidents reported.

Nov 1, 2025

No incidents reported.

Oct 31, 2025

No incidents reported.

Oct 30, 2025

No incidents reported.

Oct 29, 2025
Azure Service Outage Impacting 3rd-Party Integrations
Resolved - This incident has been resolved.
Oct 29, 23:18 UTC
Update - The recent Microsoft Azure service disruption has been resolved. Tekion’s core platform, hosted on AWS, remained fully operational throughout the event, and your critical business functions continued without interruption.

As with most technology providers, some Tekion integrations rely on third-party partners who may themselves use cloud services like Azure. In these cases, a few integrations—such as RouteOne—may have experienced intermittent connectivity or delays. These services have now been restored and are operating normally.

Tekion’s cloud-native architecture is designed for resilience and business continuity, with multiple safeguards and fallback workflows in place to minimize exposure to third-party outages.

If you have any questions or continue to experience anomalies, please reach out to our Support team.
Oct 29, 23:18 UTC
Update - We are continuing to monitor for any further issues.
Oct 29, 23:14 UTC
Monitoring - We are aware of an active service outage reported by Microsoft Azure. While Tekion ARC is hosted on AWS and remains fully operational, some of our integrated 3rd-party partners—such as RouteOne—may currently experience degraded performance or intermittent connectivity as a result of the Azure disruption.
We are actively monitoring the situation and will provide updates as more information becomes available.
Thank you for your patience and understanding.
Oct 29, 16:55 UTC
Unable to Receive Parts - PO stuck in Pending Status for Honda
Resolved - Honda Parts Acknowledgements are now coming into ARC as expected, allowing Parts Order statuses to be updated. All previous orders will have their acknowledgements re-sent from Honda and should be updated by the end of the day.
Thank you for patience during this time!
Oct 29, 17:08 UTC
Update - We’re actively working with Honda to resolve the Intermittent Purchase order Acknowledgement issue. They are investigating on their end and We will provide further updates as soon as we have more information. We appreciate your patience and understanding.
Oct 29, 10:03 UTC
Update - We are continuing to work on a fix for this issue.
Oct 28, 23:18 UTC
Update - Parts Acknowledgements are still not successfully processing at this time. We are continuing to work with Honda directly on a fix. Note - once the issue has resolved, all missing Parts Acknowledgements will be re-sent from Honda for processing.

Thanks for your continued patience!
Oct 28, 23:17 UTC
Update - The Incident causing intermittent issues with Purchase Order acknowledgements has been identified. The Tekion Engineering team is continuing work with the OEM (Honda) to resolve the issue. We appreciate your patience and understanding. We will provide another update within the next 1 hour
Oct 28, 21:43 UTC
Update - The Incident causing intermittent issues with Purchase Order acknowledgements has been identified. The Tekion Engineering team is continuing work with the OEM (Honda) to resolve the issue. We appreciate your patience and understanding. We will provide another update within the next 1 hour
Oct 28, 20:21 UTC
Update - The Incident causing intermittent issues with Purchase Order acknowledgements has been identified. The Tekion Engineering team is continuing work with the OEM (Honda) to resolve the issue. We appreciate your patience and understanding. We will provide another update within the next 1 hour
Oct 28, 19:36 UTC
Update - The Incident causing intermittent issues with the Purchase Order acknowledgements has been identified and Tekion engineering is continuing their work with the OEM's involved to resolve the issue. We appreciate your patience and understanding. We will provide another update within the next 1 hour.
Oct 28, 18:35 UTC
Update - We are continuing to work on this issue in collaboration with the OEM. We will provide another update once the fix has been deployed. The current ETA is 2 hours.
Oct 28, 15:21 UTC
Identified - Tekion is working with OEM to fix intermittent issues with Purchase order acknowledgements. Our engineering team is actively working to resolve the issue as quickly as possible. We appreciate your patience and understanding.
We will provide an update within the next 1 hour.
Oct 28, 14:08 UTC
Investigating - Tekion has identified intermittent issues with Purchase order acknowledgements impacting parts receipts, causing purchase orders to remain in a pending state for Honda and Porsche OEMs.
Our engineering team is actively working to resolve the issue as quickly as possible. We appreciate your patience and understanding.

ETA: 1 Hour
Oct 28, 13:03 UTC
Oct 28, 2025
Oct 27, 2025
Integrations - APC Outage
Resolved - The issue has been resolved at this time. If you are still seeing issues with APC make sure to first reset your token then try your request again. If issues persist afterwards please reach out to Integration support: integrationsupport@tekion.com

Thank you for your patience!
Oct 27, 18:42 UTC
Monitoring - A fix has been put in place and we are monitoring the issue. You may still some intermittent failures as well as extended latency with successful calls. Thank you for your continued patience!
Oct 27, 17:42 UTC
Update - We have identified the issue. At this time roughly 25% of all APC traffic is failing, causing a degraded performance. We are still actively working on a resolution. Thank you again for your patience.
Oct 27, 17:07 UTC
Identified - The issue has been identified causing 500 HTTP errors across all APC endpoints. The service will be intermittently available until a solution is found. Thank you for your patience.
Oct 27, 14:39 UTC
Investigating - We are actively investigating an issue causing 500 HTTP errors across all APC endpoints. The service will be intermittently available until a solution is found. Thank you for your patience.
Oct 27, 14:37 UTC
Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

Oct 24, 2025
Tekion ARC Application Issue - Concierge and iPad Casting Unavailable
Resolved - The Tekion ARC Retail Concierge and iPad Casting applications issue has been Resolved and is Operational. If you are experiencing any additional related issues, please contact Tekion Support for further assistance. Thank you for your patience and understanding.
Oct 24, 15:24 UTC
Identified - Tekion has Identified the issue impacting the ARC Retail Concierge and iPad Casting applications. Our engineering team is working diligently to resolve the issue as quickly as possible. We appreciate your patience and understanding. We will provide an update within the next 2 hours.
Oct 24, 14:36 UTC
Oct 23, 2025

No incidents reported.

Oct 22, 2025

No incidents reported.

Oct 21, 2025

No incidents reported.

Oct 20, 2025
Awareness: Issues with F&I Menu product rating and PDF generation
Resolved - The Third Party Vendor issues that was impacting their available services with Tekion has been Resolved. Tekion ARC Applications remain fully Operational. If you experience any related issues please contact Tekion Support. Thank you again for your patience and understanding.
Oct 20, 21:49 UTC
Monitoring - The impact affecting Tekion due to third-party vendor service interruptions has been mitigated with several of our vendors. Tekion ARC Application Printing Services and many F&I Menu Services are now operational.

However, some issues with other third-party vendors may persist and are being monitored. Chat support has also been restored. If you experience any related problems, please contact Tekion Support. Thank you for your patience and understanding.
Oct 20, 20:54 UTC
Identified - Valued Dealer Partner, Tekion is aware of a Third Party Vendor issue that is causing issues with Retail F&I Menu product rating and PDF generation and are working on them with our partners.

Please use Email or the ARC Portal to contact Tekion Support with issues as Live chat is also impacted. We will continue to provide updates as information becomes available.
Oct 20, 19:39 UTC
Monitoring - Valued Dealer Partner, Tekion is aware of a Third Party Vendor issue that is causing issues with Retail F&I Menu product rating and PDF generation and are working on them with our partners. We will continue to provide updates as information becomes available.
Oct 20, 19:25 UTC
Important Notice: ARC Integration with the National Do Not Call Service Temporarily Affected
Resolved - This incident has been resolved.
Oct 20, 19:40 UTC
Monitoring - Awareness: ARC integration with the National Do Not Call (NDNC) service is currently impacted by the ongoing U.S. Government shutdown. While the service remains active, it is operating with the most recent NDNC data received as of October 1. No additional updates have been processed since then.

Please be assured that your compliance status remains unaffected during this period, as no new entries can be added or processed until government operations resume.

At this time, Tekion does not have an estimated timeline for when NDNC data updates will recommence. Our team is actively monitoring the situation and will provide further updates as soon as new information becomes available.

Thank you for your understanding and cooperation.
Oct 10, 12:55 UTC
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