This page provides information on the status of Tekion’s products and services. Here, you’ll find updates on system performance, scheduled maintenance, and any service interruptions—planned or unplanned.
Resolved -
The Third Party Vendor issue for GoTo Connect that was impacting their available services such as Calls and SMS Messaging with Tekion has been communicated by GTC Engineering as Resolved. Tekion ARC Applications remain fully Operational. If you experience any related issues please contact Tekion Support. Thank you.
Sep 18, 19:23 UTC
Update -
Valued Dealer Partner, the Third Party Vendor issue with GoTo Connect continues. GTC support engineers indicate they are still working towards a complete resolution for the remaining issues impacting Global Call, SMS Text Messaging & Notification services. Note: Tekion Systems remain Operational at this time. We will continue to monitor and update you as the vendor provides additional information and a resolution is communicated.
Sep 18, 12:55 UTC
Update -
Valued Dealer Partner, the Third Party Vendor issue with GoTo Connect is still ongoing. GTC support engineers indicate they are actively working towards a resolution for the issues impacting their Global Call and SMS Text Messaging services. Note: Tekion Systems remain fully Operational at this time. We will continue to monitor and update you as more information about resolution becomes available to us.
Sep 17, 23:48 UTC
Monitoring -
Valued Dealer Partner, Tekion is aware of a Third Party Vendor issue with GoTo Connect that is impacting their available services with Tekion. Note: Tekion Systems are fully Operational at this time. We are monitoring alerts with GoTo Connect as they work to correct the impacted services. Services such as Calls and SMS Messaging have experienced issues. We will continue to monitor and update you as more information becomes available to us.
Sep 17, 21:48 UTC
Resolved -
The Third Party Vendor GoTo Connect issue that was impacting Calls and SMS Messaging their available services with Tekion has been reported as Resolved. Tekion ARC Applications remain fully Operational. If you experience any related issues please contact Tekion Support. Thank you.
Sep 17, 20:16 UTC
Monitoring -
Valued Dealer Partner, Tekion is aware of a Third Party Vendor issue with GoTo Connect that could be impacting their available services with Tekion. Note: Tekion Systems are fully Operational at this time. We are monitoring alerts with GoTo Connect as they work to correct the impacted services. Services such as Calls and SMS Messaging have experienced reported issues. We will continue to monitor and update you as more information becomes available to us.
Sep 17, 19:31 UTC
Resolved -
The Tekion Retail PEN Application slowness Issue impacting the Deal F&I screen and F&I Products ratings has been Resolved as noted by PEN. If you are experiencing any additional related issues, please contact Tekion Support for further assistance. Thank you again for your patience and understanding. Tekion will monitor for any additional alerts from PEN Solutions.
Sep 17, 16:54 UTC
Monitoring -
Tekion Engineering is currently monitoring performance issues with PEN Applications. PEN team is actively working to resolve this issue and will provide updates. This issue will impact the Retail Deal F&I screen and F&I Products rating. We appreciate your patience and understanding. We will provide an update to you as more information becomes available.
Sep 17, 16:34 UTC
Investigating -
Tekion is Investigating a slowness issue within the ARC Retail F&I application. Our engineering team is actively engaged and working diligently to identify and resolve the issue as quickly as possible. We appreciate your patience and understanding. We will provide an update to you as more information becomes available.
Sep 17, 16:24 UTC